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Frequently Asked Questions
Shipping Information
Changes in Medical Conditions
Do I Need a Prescription?
Exchange Policy
Generic Drugs / Effectiveness
Will I receive an invoice along with my order and what will
be listed on the invoice?
How long will it take for your Canadian doctor to review
my prescription?
How often is the drug list updated?
New Customer/What do I do?
What payment options do you accept?
When I am sending in the Patient Questionnaire, should I
include my prescriptions in the same envelope/fax?
How much can I purchase at one time?
Refills - How To / How Long
I have a child that is under eighteen years of age, do I
have to sign the patient questionnaire on his/her behalf?
Are all drugs less expensive in Canada?
Are all drugs available in the States available Canada?
Why do some drugs have different names in Canada?
Why do we not sell all drugs?
Will you accept my insurance?
Shipping Information
How long will it take to process my new order and ship my drugs?
Your order may take up to 5 days to process before being shipped. Once
your order has been processed expect approximately 8 business days
for shipping provided that there are no problems with your order (ie.
missing information, credit card processing difficulties).
Can my wife/husbands order be combined and shipped in the same
box in order to save on the shipping cost?
If you have a significant other in the same household that orders items
from us at the same time we will (at your request) ship all the items
in the same box for the one $12.00 charge."
What happens if customs (or related agency) "seizes"
my order?
If a shipment does not arrive within 21 days, you may re-order (and pay) for
a reshipment of the order. Canada Post automatically insures each package for
$100 CDN, but you have the option of purchasing additional insurance if desired.
Our experience has been that a customs seizure usually results in a 2-3 week delay, but
packages almost always eventually arrive. The incidence of this is rare, but can happen. The
best rule of thumb is to order your prescriptions with lots of time to spare!
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Changes in Medical Conditions
If your medical condition changes, you have to submit a new patient
questionnaire.
Do I need a Prescription?
Yes! We require a prescription for all medications that are prescription
only in Canada and the United States. Prescriptions older than 6 months
will be refused. Just like your local pharmacy we require a valid prescription
from a physician licensed to practice in your area of residence.
Does my doctor have to know that I am getting my prescriptions
fill by a Canadian company?
No, however on occasion we may need to phone your physician for
further information or a clarification. At that time our pharmacists would
identify themselves as employees of All Canadian Meds It may be a good idea
to inform your physician anyways since they should be informed of all
of the details of your medical condition - including the source of the
drugs that you are taking.
Can my doctor fill in and fax/send in the patient questionnaire
for me?
Yes, however this is not a requirement. All of the necessary information
can be sent in by you on your own.
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Exchange Policy
What is your exchange policy…if you have one?
We may, at our discretion, exchange and replace a Product, in the event
of damage or defect of the product.
Generic Drugs / Effectiveness
Generic drugs are the same in terms of effectiveness as brand-name drugs.
What if I don't want generic substitution, can I opt to have
only brand-name drugs?
Yes. On the Patient Questionnaire there is a space that allows you to
indicate whether or not generic substitution is acceptable. If you wish
to have generic substitution on only some of your prescriptions, you can
do any one of the following:
- Get your doctor to write the prescription specifically requesting
the generic drug.
- On the Patient Questionnaire in the "Medications Being Ordered"
section write the brand name of the drug desired then put the word (GENERIC)
in parenthesis beside it.
- Write a note and include it when you fax or mail in the Patient Questionnaire
indicating which drugs you wish to have filled with generics and which
you require the brand names."
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Will I receive
an invoice along with my order and what will be listed on the invoice?
Yes, you will receive an invoice along with your order. The invoice will
detail all of the items that you were shipped and the shipping charges.
How
long will it take for your Canadian doctor to review my prescription?
It may take up to three days to process and/or review your prescription
and up to 21 days for shipping provided that there are no special problems
How
often is the drug list updated?
The price list of items (Drugs) that we quote are constantly updated.
This is the list of the items we carry complete with prices stated in
US Dollar funds.
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New Customer,
What do I do?
What do I have to do in order to get started with your company?
In order to get started with us, you will be required to:
- Visit your doctor and get new prescriptions for all of the items
that you require - we cannot transfer prescriptions from the pharmacy
that you may be dealing with now.
- Next, you will be required to fill in one of our Patient Questionnaires
this form will allow you to share some additional information with us
so that our Canadian doctor can properly review your prescription needs)
- if you don't have one presently, we can mail, fax or email one to
you or direct you to our website were you will be able to download one.
- Once you have completed filling out the Patient Questionnaire in its
entirety, you will then either mail or fax it along with the new prescriptions
back to us. The Patient Questionnaire and new prescriptions must be
mailed or faxed back to us in all at the same time (All in the same
fax transmission or the same envelope) - do not send in the Patient
Questionnaire and new prescriptions separately).
- Once we receive the questionnaire it will be reviewed by our doctor,
picked and then sent to the shipping department - this can take up to
3 days.
- From the time that the shipping department ships your prescriptions
to the time that they should arrive at your home could take up to 21
days provided there are no problems.
- The charges on your receipt will include the prices of your prescription,
any non-prescription items that you may have purchased and the US $12.00
shipping charges. These charges can be paid using a VISA or MasterCard.
- In order to have your refills shipped, you must call, fax or e-mail
us. We do not ship goods without receiving instructions to do so first.
Does it take longer to fill the prescriptions of a new customer?
Yes. The file will have to be reviewed first by our doctor. This can take
up to three days.
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What
payment options do you accept?
At present we only accept VISA and MasterCard.
When
I am sending in the Patient Questionnaire, should I include my prescriptions
in the same envelope/fax?
Yes. When sending in Patient Questionnaires and prescriptions, they should
always be sent in the same envelope or fax. If one arrives with out the
other, we cannot proceed to fill and or/ship the order.
How
much can I purchase at one time?
You may purchase only a maximum of a 3-month supply (100 days) of each
of your medications provided that you have a valid prescription for that
supply of medication. If your physician writes a prescription for more
than a 3-month supply then we can fill those as refills as they come due.
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Refills
- How To / How Long
After my refills have run out, do I have to submit a new Patient
Questionnaire?
No. You are required to fill in a new Patient Questionnaire every
12 months or if you have a significant change in your medical circumstances
- which ever comes first.
If your medical condition changes, you are required to complete
a new patient questionnaire form.
How long will it take to fill an order for my refills?
Your order can take up to 21 days for shipping provided that
there are no problems.
Once my refills have been exhausted can my doctor "call
in" for refills?
No, once your refills have been exhausted you must submit (either by fax
or by mail - refills "called in" by doctors will not be accepted)
new prescriptions in order to continue receive shipments.
How do I initiate the shipment of my refills?
In order to get refills shipped you must call, fax or email All Canadian Meds and request that the refills be shipped. All Canadian Meds
will not ship refills without the initiating request of the patient.
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I
have a child that is under eighteen years of age, do I have to sign the
patient questionnaire on his/her behalf?
Yes. All Canadian Meds only deals with people who have met "the
age of majority". If you are purchasing on the behalf of a minor,
we will require the guardians' signature in the Patient Questionnaire.
Are
all drugs less expensive in Canada?
No. The majority are less expensive, but there are some exceptions.
Are
all drugs available in the States available Canada?
No. We do not have all medications that are available in other parts
of the world. We do have the majority of medications available in Canada.
Why
do some drugs have different names in Canada?
These are trade or brand names registered by the manufacturer. In different
countries manufacturers will often use different trade names. The medications
have the same active ingredients, but may look different and have a different
trade name. (For example Prilosec (U.S.) and Losec (Canada), or Augmentin
(U.S.) and Clavulin (Canada)).
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Why
do we not sell all drugs?
We legally cannot ship any narcotic or controlled substance across the
border. We also will not sell any potentially habit-forming medications
or items that require special handling such as refrigeration.
Will
you accept my insurance?
Unfortunately no. We are located in Canada and because of this we cannot
accept any foreign insurance. We will however, provide you with a proper
receipt for insurance purposes. Your insurance company may or may not
accept our receipts.
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